Hotel Ambassador Zermatt

The Matterhorn view from my room was amazing.

Breakfast options were limited and could use more variety.

location and size of appartment

The advertised restaurant was closed and the standard of the hotel was way below expectations

I was upgraded to a fashionable suite.

The people who work at the hotel was great. The location is nice, near to the train station and near to the gornergrat station. The breakfast was very nice.

The room was old. It needs a reformation (upgrade).

Non-friendly, non-professional service. Outdated hotel. Price far above average and completely not in line with quality. Worst hotel in years.

Very close to train station and easy to take the train for glacier express

3th bed room was sitting room without inform in advance. Not fair for customer

Everything's okay, it's comfortable.

My file is not working.

Well-appointed and well-maintained room and very comfy beds. Efficient check in and late check out. Lobby bar and nice pool...

The room was great-sized and newly renovated with central heating, a private safe and multi-channel television.

Honestly nothing too much trouble. Clean place with perfect views and marvellous and lovely location close to everything & a great breakfast. Location so close to train station, main shopping street and Gornegrat cog railway, and Gornegrat train and town centre. Outstanding food in the restaurants such as Darioli, located 5 min away. Comfortable room, exceptionally comfortable bed and excellent bathroom. Efficient check-in, late check-out. Good pool to relax in too❤

We liked the swimming pool, comfy rooms. Was very family friendly and the staff was extremly helpful.

Place was clean and staff were very friendly and helpful.

Booked a double room and on arrival was told that we were given an upgrade to an apartment. However, once we got to the room, we found that we had been given two single beds. Given the amount of money we paid, only to be given two single beds ... I was not impressed at all.

I made a reservation at the ambassador for one night then med a separate o One night earlier and got a confirmation of booking. When we arrived they had not received our booking and we had no room. It is apparent that Booked.net did not reserve the earlier night. The hotel was gracious enough to help us find a room at the hotel Miraboux. It was a far finer hotel with both service and accommodations. And the food was exceptional.

Lovely modern and extremely pleasant unit with a contemporary decor. We had an extremely comfy bed and plentiful and varied breakfasts.

Not particularly helpful staff!

great stay but minor issues

The family suite offered plenty of space for our group of four. The location was ideal, just a short walk to the train station.

The check-in process felt a bit slower than expected.

Fabulous pool

the decor of the rooms was tired and breakfast was very uninsipiring. Also, no cleaning of the room during the week, apparenlty it needs to be requested (!?!)